Refund and Return Policy

At Biveoni Dispensary, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our Refund and Return Policy below.

1. Return Eligibility: You may return unopened and unused products within 30 days of purchase for a full refund. To be eligible for a return, items must be in their original packaging and condition.

2. Non-Returnable Items: Certain items, such as opened or used products, cannot be returned for hygiene and safety reasons. This includes items like rolling papers, lighters, and edibles.

3. Return Process: To initiate a return, please contact our customer service team at [insert contact email]. Provide your order number and the reason for the return. We will guide you through the return process.

4. Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges: If you need to exchange an item for the same item, please contact us for assistance.

For any questions regarding our Refund and Return Policy, please reach out to our customer service team.